Returns & Refunds
You can return eligible products within 30 days of delivery.
We want returns to be easy. If a product isn’t right for you, let us know within 30 days of delivery. Once the return reaches our warehouse and has been checked, we refund you as quickly as possible.
Who can return
You can request a return for most products bought from our shop within 30 days of receiving your order. This policy is in addition to your statutory consumer rights and does not limit them.
Unless the product page says otherwise, the same conditions apply to regular, discounted and promotional products.
How to return a product
- E-mail support@mininghardwarezone.com with your order number.
- We send you an RMA (return authorisation) number with full instructions.
- Pack the product securely, with the original packaging, accessories, manuals and documents where possible.
- Ship the parcel to: SCG Centre, Lau Fau Shan Road, New Territories, DD129 Yuen Long, Hong Kong
- Send us the tracking number so we can follow the delivery.
Using the RMA number helps us identify your return quickly.
Condition of returned goods
Returned items should be complete and suitable for resale after reasonable inspection. If a product has been used excessively, altered or returned with missing parts, we may reduce the refund where the law allows.
Activated software and unsealed hygiene products are generally excluded once activated or unsealed.
Return shipping costs
- Change of mind: you arrange and pay for the return shipment.
- Faulty, damaged or wrong items: we arrange the return or refund reasonable shipping costs.
How refunds are paid
We refund within 14 days after inspecting the returned goods, wherever possible to the original payment method.
- Card: back to the original card.
- Bank transfer: back to the sending account.
- Cryptocurrency: in USD value, at the exchange rate on the day of the refund.
Original delivery charges are refunded only when the law requires it or the return is due to our error.
Wrong, damaged or faulty products
Please check your order soon after delivery. If you receive a wrong item, find transport damage or a manufacturing defect, contact us promptly. We’ll arrange a replacement, repair or refund in line with your statutory rights. Warranty details are in our terms.
Questions
Use our contact form or e-mail support@mininghardwarezone.com. Including your order number helps us answer faster.