Frequently asked questions

Add the miners you want to your basket and go to checkout. Enter your delivery details, choose a payment method and place the order. You’ll see the payment instructions straight away and get them by e-mail too.

By card (Visa, Mastercard, American Express, with 3D Secure), by bank transfer, or in cryptocurrency: Bitcoin, Solana, USDC on Solana or Monero.

For crypto, the amount is fixed when you place the order and stays valid for 30 minutes. Card payment is available for orders under $300.

No, the easiest option is to use any of the reliable and largest crypto exchanges. Simply create an account with them, select BUY BTC and enter wallet address listed on your order confirmation. Paying with cryptocurrency is reliable and fast. You can fully trust cryptocurrencies. We, too, pay some of our suppliers directly in Bitcoin. Your payment should only take a few minutes, even if this is your first time. If you need assistance, please contact our sales department, and we’ll be happy to help you with anything.

Yes, as long as it hasn’t been packed yet. E-mail support@mininghardwarezone.com as soon as possible. Once shipped, changes follow our returns policy.

Yes. Enter the code at checkout before you place the order. Most codes are valid for one order. With two or more miners in your basket you also get 2% off automatically.

Yes. The site is encrypted, and card payments are handled by a PCI DSS certified provider on their own secure page. Card details are never stored on our servers.

Orders paid before 14:00 usually leave the same business day. Delivery takes 1 business day in most cases; international parcels depend on the destination and customs.

Yes, to most countries, with DHL, UPS or FedEx.

We e-mail you a tracking number as soon as your order leaves. If you haven’t received it within two business days of payment, please contact us.

Yes. Shipping is $49.00 per unit and is shown in the basket and at checkout before you order.

Unused products in original condition can be returned within 30 days of delivery. Contact us first for an RMA number. Details are in the returns policy.

E-mail support@mininghardwarezone.com straight away with your order number and photos of the damage. We’ll arrange a replacement or refund.

Products come with the manufacturer’s warranty stated on the product page. Use the contact form with your order number and a description of the problem.

No, you can order as a guest. An account is created automatically after your first order; it shows your orders and payment details.

Only to fulfil your order, manage your account and, if you subscribed, send offers. We never sell personal data. See the privacy policy and GDPR page.

E-mail support@mininghardwarezone.com with the subject “GDPR Request – Erasure”. We handle requests within 30 days. Some accounting records must be kept for the period the law requires.